World Language Locations

World Language Locations

12/01/2016 Meeting Notes

Summary: When a Customer Complains About a Book, Clutter Free, Front Desk Activities, Work Progress Meetings, Monthly Report, KRONOS, Follow Your Work Schedule, Weekend Absences, Leaving the Building, Weeding, Recording Statistics, Housekeeping, Pot Luck

Written by: James Diederich 

In attendance: Chris Arrowood, Alma Avina, Pamela Becerra, Annie Cano, Vilma Contreras, Holly Dicharry, James Diederich, Mariesha Jackson, Mary Javaherian, Corey Johnson, Katie Thomas, Pete Vargas

1. When a Customer Complains About a Book

• If a customer complains that a book is mislabeled, be positive and thank the customer for being proactive. 
• Offer the "Citizen's Request for Reconsideration of Library Materials" form. This form can be found: Intranet / Forms + Documents / Library Materials  
• If a customer complains about the content of a book, you may explain/show the "Library Bill of Rights" (found:  Intranet / Forms + Documents / Admin). This document explains that the library contains access to materials for people of all backgrounds, views, etc. A customer comments form (this is for comments about services, staff and facilities only) can also be offered (found: Intranet / Forms + Documents / Admin). 

2. Clutter Free

• We should strive for a clutter free environment. When co-workers from HPL or patrons come to RIN/HIL, they should see a well organized, bright, and happy place.  

3. Front Desk Activities

• Be aware that customers can see all the websites we visit. Be professional. All website history can be retrieved and made available to the public. If it is slow, find the balance of keeping busy and maintaining a presence at the desk for customer service.  

4. Work Progress Meetings

• We'll be getting our progress reports done in the next couple of weeks. 

5.  Monthly Report

• Remember to use your HEAR plan to line-up and to use as a guideline to focus your information. Chris or Alma can print your HEAR plan for you if you need a copy. 

6. KRONOS

• Any change requires an email explanation. Let managers know if an adjustment is necessary. If we are leaving at 8 minutes after, let's try to clock in at 8 minutes after, too.  

7. Follow Your Work Schedule

• Be where you are supposed to be. If an adjustment is needed to the schedule, let a manager know. Sometimes they not be aware of a situation and they are happy to accommodate you. Be especially punctual around lunch times and even a couple minutes early if possible.  

8. Weekend Absences

• Be diligent about not taking your Saturday work day off. If you have to, try to switch with a co-worker so it's covered. 

9.  Leaving the Building

• Let your co-workers know if you are leaving the building (besides lunch). Emergencies happen, we'll need to account for everyone. 

10. Weeding

• Discard books that have rips, water damage, mold, staining, yellowing of pages extending into the book (not just the outer part), etc. 
• "When in doubt, throw it out" 

11. Recording Statistics

• Remember to do so. We get staff dependent on our stats. A long involved helping session with a customer can be more than one tally!

12. Housekeeping

• Help keep our staff fridge clean by throwing out old food and drinks you might have in the fridge and no longer want. Clean up spilled food (crumbs, drinks, etc) in the kitchen when they happen. 

13. Pot Luck

• It will be December 22nd @ Ring. Bring a dish. Write on the "whatcha-gonna-bring" sign up sheets. 

Thanksgiving Display @ Hillendahl

Gobble, gobble! What are you thankful for this year?

Happy Halloween from Hillendahl Staff!

Have a safe Holiday!

-Hillendahl Staff

Absentee Ballot by Mail

Application for a Ballot by Mail:

To be eligible to vote early by mail in Texas, you must:

• be 65 years or older;
• be disabled;
• be out of the country on election day and during the period for early voting by personal appearance; or
• be confined in jail, but otherwise eligible.

Instructions for submitting an Application for Ballot by Mail ("ABBM"):

1. Print (PDF) the ABBM form.
2. Complete Sections 1 through 8.
3. Sign and Date Section 9. 
4. If you were unable to sign the application and someone witnessed your signature, that person must complete Section 11.
5. If someone helped you complete the application or mailed the application for you, that person must complete Section 11. 
6. Affix postage.
1. If you printed the application you must place it in your own envelope and add postage. 
2. If you ordered the application online and it was mailed to you, fold the application in half, Moisten top tab, seal and add postage.
7. Address and mail the completed ABBM to the Early Voting Clerk in your county. You may also fax the application if a fax machine is available in the early voting clerk's office. You also have the option of submitting a scanned copy of the completed and signed application to the Early Voting Clerk via email. 
1. The Early Voting Clerk is the County Clerk or Elections Administrator for your county 
2. Contact information, including fax numbers if available, and email addresses for the Early Voting Clerks are available on this website.

http://www.sos.state.tx.us/elections/voter/reqabbm.shtml

Larry Moore Speaks at Ring's 50+ Computer Club

Thank you for a great discussion of International Space Station and other real-time videos.

Look for more from Ring!

Terrace Elementary School Art Exhibit

Good Morning!


We are hosting the Terrace Elementary School Youth Art Month! Look at all the lovely submissions!

Have a nice day!

- Hillendahl Staff