Symphony Go-Live Update!

Email from Syma on Thursday, July 11, 2013:

I know it’s been a long, hard day for most of us but, honestly, tomorrow will be better J 

·         Most of the circulation related issues were due to the fact that an awful lot of our offline circulation information did not load into the system as quickly as anticipated.  Items that had been checked in offline still showed checked out, customers who had registered offline were not showing up in the database, and so on.  The load of offline circulation information will be completed by tomorrow morning so most of these issues should be resolved.

·         The one year expiration date for new cards has been corrected and should work properly tomorrow.

Issues being worked on:

·         Length of receipts and/or multiple single receipts for the same customers

·         Strange check-out periods somehow related to a card’s expiration date

·         Minor fines blocking check-out

·         Holds wrapper issue

·         Enterprise catalog display problems, especially in Internet Explorer.  We recommend you switch to Firefox or Chrome for a better, although still not perfect, display.

One thing that is not a glitch and that we will just need to get used to is that when a new staff person takes over at a terminal, the person leaving needs to close Symphony Workflows and the new person needs to re-open Workflows and log-in.  There is no short-cut.

Please keep those calls and emails coming in.  If we don’t know what the problem is, we cannot fix it.  The IT Helpdesk should be your primary contact point.  We have a team of HALAN, IT, LMS, and SirsiDynix staff stationed nearby so issues reach us quickly.

Thanks for all you do.  It is deeply appreciated.

Syma