Go Texan Day!

Good Afternoon!

Last Friday was Go Texan Day! and our manager was featured on the HPL Facebook page!

Here is the picture they used!

Looking sharp there Chris!

Have a nice day!

- Staff

02/23/2017 Staff Meeting

1. Printing for patrons
2. Name Badges
3. Workforce /Job Help - record all activities/customer help
4. HEAR - Keep sending monthly reports (use the Google document of the blog)
5. KRONOS - Any change requires email explanation, avoid overtime ( on the 8's please)
6. When leaving the building let someone know
7. Weeding / Floating procedures - Chris
1. Weight limit
2. Scan all items correctly (___-Discard or ___-Float)
3. Reference Notebooks
8. Desk closest to entry door please greet customers, RM-usually staff located away from door.
9. Good job recording all statistics
10. Shifting progress at each location
11. Procedures at each location - unification and standardization
1. Homebound vs. Travelers / Teamwork & Unified service
2. Job assignments & Responsibilities
12. HPL Academic & Continuing Education scholarship ($1000 / $500)
13. Positive Reports from customers and staff - shout out to Mary and James!
14. Training - James & Katie 
1. Printing library card bar codes
2. Self-check machine maintenance

Have a nice day!

-Staff

01/26/2017 Staff Meeting @ Ring

Hi All!

Here is the agenda for the First Staff Meeting of 2017!!!! Woooo!!!

1. QMS update – both locations are doing a great job to align our materials and services to all the other HPL neighborhood libraries (Unified Services). HIL has finished shifting materials and is now focusing on the non-fiction “dead list”. RIN is interfiling and shifting adult fiction and will start on the non-fiction “dead list” soon.
2.  Label or file all materials as you work on them (Discards, Friends, Floats, etc.)
3.              Push Self-Check. IN our library grouping we are the last two rated on statistics (Ring @ 61% (up 5%) and Hillendahl @ 63% (down 3%).
4.           TRADITION – convincing our customers, and ourselves, that change is good.
5.        Log off all computers after close on Saturday.
6.          Anyone interested on being on the HPL Safety Committee with Gwen Walter and Laurie Covington?
7.          Linking to Us : Stories from HPL. Video testimonials (volunteer for now – will be assigned if not enough interest).
8.       Wellness – Hope you have completed your metrics by now for your $600 discount.
9.       HEAR / WPR. Please review your HEAR plan and make sure to report all trainings. Critical to turn in a monthly self-report (by email, not the Google Form on the Blog).
10.             How do we compare to other HPL Neighborhood locations?
11. Laura Troy starts next week!
12.          Please be patient as we make adjustments to the schedule.
13.         Shout Outs! Corey for her new Zumba Class, Holly for her growing babytime, Vilma-James-Katie-Pamela for 100% accuracy since August on Library Card Applications (Mary had 1 mistake out of almost 300 applications!).
14.    .     As always, please bring to me any concerns, suggestions, etc. to either Chris or Alma. We are here for you!

     Have a nice day!!

World Language Locations

World Language Locations

12/01/2016 Meeting Notes

Summary: When a Customer Complains About a Book, Clutter Free, Front Desk Activities, Work Progress Meetings, Monthly Report, KRONOS, Follow Your Work Schedule, Weekend Absences, Leaving the Building, Weeding, Recording Statistics, Housekeeping, Pot Luck

Written by: James Diederich 

In attendance: Chris Arrowood, Alma Avina, Pamela Becerra, Annie Cano, Vilma Contreras, Holly Dicharry, James Diederich, Mariesha Jackson, Mary Javaherian, Corey Johnson, Katie Thomas, Pete Vargas

1. When a Customer Complains About a Book

• If a customer complains that a book is mislabeled, be positive and thank the customer for being proactive. 
• Offer the "Citizen's Request for Reconsideration of Library Materials" form. This form can be found: Intranet / Forms + Documents / Library Materials  
• If a customer complains about the content of a book, you may explain/show the "Library Bill of Rights" (found:  Intranet / Forms + Documents / Admin). This document explains that the library contains access to materials for people of all backgrounds, views, etc. A customer comments form (this is for comments about services, staff and facilities only) can also be offered (found: Intranet / Forms + Documents / Admin). 

2. Clutter Free

• We should strive for a clutter free environment. When co-workers from HPL or patrons come to RIN/HIL, they should see a well organized, bright, and happy place.  

3. Front Desk Activities

• Be aware that customers can see all the websites we visit. Be professional. All website history can be retrieved and made available to the public. If it is slow, find the balance of keeping busy and maintaining a presence at the desk for customer service.  

4. Work Progress Meetings

• We'll be getting our progress reports done in the next couple of weeks. 

5.  Monthly Report

• Remember to use your HEAR plan to line-up and to use as a guideline to focus your information. Chris or Alma can print your HEAR plan for you if you need a copy. 

6. KRONOS

• Any change requires an email explanation. Let managers know if an adjustment is necessary. If we are leaving at 8 minutes after, let's try to clock in at 8 minutes after, too.  

7. Follow Your Work Schedule

• Be where you are supposed to be. If an adjustment is needed to the schedule, let a manager know. Sometimes they not be aware of a situation and they are happy to accommodate you. Be especially punctual around lunch times and even a couple minutes early if possible.  

8. Weekend Absences

• Be diligent about not taking your Saturday work day off. If you have to, try to switch with a co-worker so it's covered. 

9.  Leaving the Building

• Let your co-workers know if you are leaving the building (besides lunch). Emergencies happen, we'll need to account for everyone. 

10. Weeding

• Discard books that have rips, water damage, mold, staining, yellowing of pages extending into the book (not just the outer part), etc. 
• "When in doubt, throw it out" 

11. Recording Statistics

• Remember to do so. We get staff dependent on our stats. A long involved helping session with a customer can be more than one tally!

12. Housekeeping

• Help keep our staff fridge clean by throwing out old food and drinks you might have in the fridge and no longer want. Clean up spilled food (crumbs, drinks, etc) in the kitchen when they happen. 

13. Pot Luck

• It will be December 22nd @ Ring. Bring a dish. Write on the "whatcha-gonna-bring" sign up sheets. 

Thanksgiving Display @ Hillendahl

Gobble, gobble! What are you thankful for this year?

Happy Halloween from Hillendahl Staff!

Have a safe Holiday!

-Hillendahl Staff