NL Manager's Meeting Notes - 10/24/2013

***The words below are Marcos Martinez's notes from the meeting. These are not quotes of the presenters.

• FACILITY ISSUES (presented by Shammi Gill)
• Submit work order using Sprocket and load photos of issues in G Drive>>Elva Alvarez>>Photos (photo is optional, but helps).
• ANNUAL REPORTS (Mary Wagoner)
• Begin writing monthly reports to make drafting the annual report easier and efficient. Reports due by 10th of the next month; start with October 2013 report.
• SIRSI & OTHER ISSUES (Mary Wagoner)
• Many complaints received from public stating that staff are talking bad about HPL's ILS (SIRSI). Please refrain from sharing internal issues with customers. We want to provide 
• CIRC ADMIN (Laurie Covington)
• Sara Ortiz on board with Circ Admin.; visiting NL sites to identify issues and/or observe workflows. This is an effort to build better relations between both divisions.
• Can email Sara directly regarding any circ-related issues.
• Circ policy being revised. Share concerns with committee: Djuina Hammett, Tony Goodwin or Richard Hurst
• HOLIDAY PICTURE CONTEST (Laurie Covington)
• NLs is having a Holiday Picture Contest (more details to come)
• Groupings may submit one photo for grouping
• Prizes included gift cards and/or cash; winners in mid-December
• LIB. CARD APPS (Theodora Ume-zeoke)
• Have lib card apps submitted to Fred's department by 1st of next month (ex. Oct. 2013 apps due by November 1st, 2013)
• SUPPLIES
• "Goo-Gone" and wipes purchaed for removal of tape residue. Request as needed.

Affordable Care Act (ACA) Assistance at HIL 11/15/13

Good news! We will have certified ACA assisters, with Cognosante, on site at HIL in the meeting room on Friday, Nov., 15, 2013 from 1pm to about 4pm to help customers with navigating the site/process. Here is the description of the program (entered on Evanced 10/16/2013):

Certified In-Person Assisters will be on site to provide assistance to consumers in understanding the new Affordable Care Act (ACA) programs, navigating the online enrollment, and filling out the online application. No registration is required. For any questions regarding the ACA or for more information on ACA, please visit https://www.healthcare.gov/.

Please help promote this special program to our customers. An informational sign will be posted at both locations soon.

Thank you,
-M

Staff Meeting at HIL 10/11/2013

The following items were on the agenda and discussed:

• Unattended Animals: We had an incident with a dog left outside tied to the railing by the entrance while the owner was browsing the web inside the library. An animal may not be left unattended much less tied on City property because of the possible issues that could arise.
• Kindle Fire Device and Roving: Staff are not expected to roam with the Kindle device for the duration of 1 whole hour. Since we are neighborhood libraries and not regional/central branches, I believe a 5-15 minute roaming with the Kindle on the public floor should suffice in a given hour. Remember this not only gives us the opportunity to assist customers on the spot, but it allows us to also provide a welcoming environment and scope out the area for any suspicious activity/behavior. Please take some time to familiarize yourself with the device to become more comfortable using it.
• Training Portal: Online training opportunities on LMS; the link is listed on the left-side of the Staff Training Portal homepage. Notify your supervisor of any trainings you are interested or have successfully completed. Also, every staff member is welcome to participate in the discussion threads on the Discussion Board found on the Staff Training Portal. Setting up an account is very easy and takes minimal time.
• CMC at HIL: Staff have until the end of October 2013 to contribute any funds to CMC. Laura is our CMC Coordinator for HIL and Katie is our CMC Coordinator for RIN. List the location that you primarily report to. 

"Support the CMC" (HIL)

Our CMC Coordinator for HIL, Laura T., has creatively put together a display at the CSD to promote the good causes CMC does for the community. HIL Staff are holding a raffle at the end of October. If anyone is interested in participating, please forward any amount to HIL Attn: Laura T. Below are a couple of pictures of this effort to raise funds for cancer research:

Repost: Roving/Roaming with Kindle Fire Device

REPOST:

Good Friday, Everyone!

Per NL Admin., we will begin using the Kindle Fire devices for when we are scheduled to “RM/K” or roam with Kindle device out on the public floor. We will need to ensure the devices are set to charge at closing so they are ready to use the next opening day. Chris and I will be entering the following task code in the weekly schedule: “RM/K”. This will indicate that you are the person for that hour to rove the floor to assist customers.

Visit the Discussion Board on HPL's Staff Training Portal to join the discussion.

Thank you,

-M

Discussion Board on Staff Training Portal

The HPL Training Team has designed a platform for staff to hold discussions with each other in the system on the Staff Training Portal. Explore the different topics posted on the Discussion Board and feel free to join in on the conversation. Registration is very quick and easy.

https://sites.google.com/site/hplstafftraining/communications/Discussion

Thank you,
-Marcos

Reviewing Submitted Work Orders in Sprocket

To review both closed and open requests, log in and locate the "Saved Searches" box/button on the right-side of the web page. Once clicked on, a window will pop-up with two options: My Closed Requests and My Open Requests. Please take a moment to log in and familiarize yourself with this feature. Here is the link to the Sprocket System: https://gsd.upturnhost.com/Login.aspx

As always, please forward information on all work orders submitted to the PIC on-site and the manager/assistant manager.

Thank you,
-M